I enjoyed working with Kent Crook because he has an instinctive understanding of how to run a successful business. Without using any advertising or marketing, he slowly grew his business from one man and one truck to a dozen trucks over 20 years. How? By giving good customer service and trusting word-of-mouth. Kent became known for his “on time or on us” slogan, in which there was no charge for the service call if his truck was more than a few minutes late for an appointment. On more than one occasion, I saw him give a customer a full refund when the customer was unhappy and Kent couldn’t fix the problem to the customer’s satisfaction. “I’d rather lose some money on the job and keep my reputation,” he would tell me.
Kent was highly supportive in helping me find new approaches to accomplishing my goals. He has strong listening skills and offered valuable, opinions about what could and should be done about several pain points in both my personal and professional lives. He was also been highly flexible in accommodating meeting requests. I benefited greatly from his way of seeing things specifically relating to leadership, behaviors, and relationship building.
It was great working with the Rhino team to help grow my business. 10/10 would recommend
Being a member of the Rhino team has done wonders for my company, it has helped us direct and focus our marketing strategies in many areas we were merely overlooking. Our phones are ringing due to the implementation of these proven principles and ideas of networking.